FAQ

FREQUENTLY ASKED QUESTIONS

Everything you need to know about shopping with VARESQUE.

If you can't find what you're looking for, our Customer Care team is here to help.

ORDERS

HOW DO I KNOW IF MY ORDER WAS SUCCESSFULLY PLACED?

Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.

If you don't see your confirmation email, please check your spam or junk folder. If you still can't locate it, contact our Customer Care team with the name and email address used to place your order.

CAN I CHANGE OR CANCEL MY ORDER?

We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request, but once an order has entered processing or fulfillment, changes or cancellations may no longer be possible.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

If your order has not yet entered fulfillment, we may be able to update the shipping address.

Please contact Customer Care as soon as possible with your order number and the correct shipping information.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

WHAT IF I ENTERED THE WRONG INFORMATION ON MY ORDER?

Contact Customer Care as soon as possible with your order number and the correct information.

We will make every reasonable effort to help before the order is processed, but we cannot guarantee changes once fulfillment has begun.

SHIPPING & DELIVERY

WHERE DOES VARESQUE SHIP?

VARESQUE currently ships within the United States.

As we grow, we look forward to expanding to additional destinations.

HOW MUCH IS SHIPPING?

VARESQUE currently offers free standard shipping on all U.S. orders.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Our current estimated delivery timeframe for standard U.S. orders is approximately 5–8 business days.

Delivery times are estimates and may vary due to carrier delays, severe weather, holidays, high-volume periods, or other circumstances outside our reasonable control.

For complete information, please review our Shipping Policy.

HOW CAN I TRACK MY ORDER?

Once tracking information becomes available, you will receive shipping and tracking details using the contact information associated with your order.

Please allow some time for the carrier's tracking system to update after your shipment information is created.

If you have questions about the status of an order, contact Customer Care and include your order number.

WHAT IF MY PACKAGE IS DELAYED?

Carrier delays can occasionally occur.

If your tracking information has not updated for an unusual amount of time or your package has not arrived within the expected timeframe, please contact Customer Care with your order number so we can assist you.

WHAT IF MY PACKAGE SAYS DELIVERED BUT I CAN'T FIND IT?

First, please check around the delivery location, with members of your household, neighbors where appropriate, and any secure parcel or mail areas.

Carriers sometimes mark packages as delivered shortly before they physically arrive.

If you still cannot locate your package after checking these areas and allowing reasonable time for the carrier's tracking information to update, please contact Customer Care.

RETURNS & REFUNDS

WHAT IS YOUR RETURN POLICY?

We want you to feel confident shopping with VARESQUE.

Eligible items may be returned in accordance with the conditions and timeframe stated in our Refund Policy.

Please review the Refund Policy before initiating a return, as certain products may be subject to specific eligibility requirements or exclusions.

HOW DO I START A RETURN?

Contact our Customer Care team with your order number and the item or items you would like to return.

We will provide applicable return instructions.

Please do not send a return to an address without first following the return instructions provided by VARESQUE.

WHEN WILL I RECEIVE MY REFUND?

Once an eligible return has been received and approved, your refund will be issued to the original payment method.

After a refund has been processed, your bank or payment provider may require additional time to post the funds to your account.

Please refer to our Refund Policy for complete details.

WHAT IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM?

Please contact Customer Care as soon as possible after receiving your order.

Include your order number, a description of the issue, and clear photographs of the item and packaging where applicable.

We will review the issue and help determine the appropriate resolution.

SIZE & FIT

HOW DO I FIND MY SIZE?

Please refer to our Size Guide before ordering.

Our Size Guide includes measurements for:

Tops, Dresses & Jumpsuits
Jeans, Bottoms & Skirts
Lingerie

Because fit can vary depending on the design, fabric, and construction of an item, we also recommend reviewing any product-specific sizing information provided on the product page.

WHAT IF I'M BETWEEN SIZES?

Fit can vary between styles and fabrics. We recommend comparing your measurements with our Size Guide and reviewing any product-specific fit information before selecting your size.

If you're unsure, Customer Care can help with the information available for the particular item you're considering.

WILL EVERY VARESQUE ITEM FIT THE SAME?

Not necessarily.

Different silhouettes, materials, stretch levels, and construction can affect how a garment fits. The Size Guide should be used as a general reference alongside any product-specific information provided.

PRODUCTS & AVAILABILITY

WILL SOLD-OUT ITEMS BE RESTOCKED?

Some styles may return, while others may be available only for a limited time.

Inventory changes frequently, and we cannot guarantee that a sold-out item will be restocked.

WHY DID AN ITEM DISAPPEAR FROM MY CART?

Adding an item to your cart does not reserve inventory.

Because availability can change, an item may sell out before checkout is completed.

ARE PRODUCT COLORS EXACTLY AS SHOWN?

We make reasonable efforts to represent our products accurately.

However, colors may appear slightly different depending on your screen, device settings, lighting, photography, and other factors.

PAYMENT

WHAT CURRENCY ARE PRICES DISPLAYED IN?

VARESQUE prices are displayed in U.S. dollars (USD) unless otherwise indicated.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are displayed at checkout and may vary depending on your device, location, and payment-provider availability.

IS MY PAYMENT INFORMATION SECURE?

Payments are processed through the secure payment options available through our ecommerce platform and payment providers.

VARESQUE does not require customers to send payment-card information to us by email or through our contact form.

PROMOTIONS & DISCOUNT CODES

HOW DO I USE A DISCOUNT CODE?

Enter your valid promotional or discount code in the designated field during checkout.

Unless otherwise stated, promotional offers may be subject to specific terms, expiration dates, exclusions, and availability.

CAN I USE MORE THAN ONE DISCOUNT CODE?

Discount combinations depend on the terms of the particular promotion. Unless expressly stated otherwise, promotional codes may not be combinable with other offers.