Refund policy

VARESQUE RETURN & REFUND POLICY

We want you to love your VARESQUE purchase. If something isn't quite right, we're here to help.

Please review our return and refund policy below for information about eligibility, return procedures, shipping costs, and refunds.

RETURNS

For eligible voluntary returns, customers may request a return within 7 days of delivery, except where a longer return or cancellation period is required by applicable law.

For eligible UK online purchases, customers generally have 14 days after delivery to notify us of cancellation, followed by another 14 days to return the goods, in accordance with applicable consumer cancellation regulations.

To request a return, contact us at support@varesque.com and provide your order number and the item(s) you wish to return.

Please wait for return authorization and instructions before sending any items back. We will provide the appropriate return address and shipping instructions.

For voluntary returns subject to our standard 7-day policy, approved items must be shipped within 7 days of receiving return instructions. Longer statutory return periods will be honored where applicable.

Please do not send items to an address without receiving return instructions from VARESQUE.

RETURN ELIGIBILITY

For voluntary change-of-mind, size, fit, color, or preference-based returns, merchandise must generally be:

Unworn, unused, unwashed, and unaltered.
In its original condition.
Accompanied by original tags and packaging, where applicable.

Items showing signs of use, washing, alteration, or customer-caused damage may not qualify for a voluntary return.

These conditions do not restrict your rights regarding defective, damaged, incorrectly described, or otherwise nonconforming products under applicable consumer protection laws.

RETURN SHIPPING

For eligible returns due to change of mind, incorrect size selection, fit, color preference, or other personal preferences, customers are generally responsible for return shipping costs, unless applicable law or a specific offer provides otherwise.

Where available, VARESQUE will provide instructions for returning apparel to an authorized local or regional return facility.

Return shipping costs depend on the shipping carrier, package size, and return destination. Customers may choose an appropriate shipping service unless specific instructions are provided.

If an authorized return would otherwise require the customer to ship the item internationally to China, VARESQUE will arrange the applicable refund without requiring the customer to return the item. The customer may keep the product.

For confirmed defective, damaged, or incorrect items, customers will not be required to pay return shipping costs associated with the appropriate remedy.

REFUNDS

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

For eligible cancellations or returns governed by statutory refund deadlines, refunds will be processed within the applicable legal timeframe.

For other approved returns, we aim to process refunds within 5 business days after receiving and inspecting the returned item.

Your bank, credit card provider, or payment service may require additional time to post the refund to your account.

If VARESQUE authorizes a refund without requiring the item to be returned, the refund will be processed after the resolution has been confirmed.

Original shipping charges, if any, will be refunded where required by applicable law or where appropriate due to an error with the order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us at support@varesque.com as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs or video where available.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

Customers will not be charged return shipping for confirmed defective, damaged, or incorrect items.

Please do not return an affected item unless instructed to do so.

Any suggested reporting timeframe does not limit your statutory rights under applicable consumer protection laws.

EXCHANGES

We currently do not offer direct exchanges.

If you would like a different size, color, or style, you may request a return for an eligible original item and place a new order for your preferred product.

Where an item is defective, incorrect, or otherwise covered by applicable consumer guarantees, we will provide the appropriate remedy in accordance with applicable law.

FINAL SALE & NON-RETURNABLE ITEMS

Items clearly marked Final Sale at the time of purchase are generally not eligible for voluntary change-of-mind returns, except where applicable law provides otherwise.

For hygiene reasons, certain intimate apparel and personal-wear products may be excluded from voluntary returns where permitted by law.

Any applicable restrictions will be disclosed before purchase.

Final Sale and hygiene exclusions do not override statutory rights relating to defective, damaged, misdescribed, or nonconforming goods.

INTERNATIONAL RETURNS

VARESQUE serves customers in the United States, United Kingdom, Australia, and Canada.

Return instructions and authorized return locations may vary depending on the customer's country and the product.

For eligible apparel returns, we will provide the appropriate available return address after reviewing the request.

Customers will not be required to ship a return to China at their own expense. If returning an item would require international shipment to China, we will instead authorize the applicable refund without requiring the item to be returned.

Please contact us before arranging any return shipment.

YOUR CONSUMER RIGHTS

Nothing in this policy excludes, restricts, or replaces any rights or remedies that customers may have under applicable consumer protection laws.

This includes relevant statutory cancellation rights, consumer guarantees, and remedies for defective, damaged, incorrectly described, or nonconforming goods.

Where applicable law provides more favorable rights than this policy, those legal rights will apply.